Frequently Asked Questions

What is Caribbean market?

Caribbean Market is the leading caribbean and ethnic food store in Western canada. We supply a full line of caribbean food products. These are the same products you would see on the shelf in a regular food store in the caribbean. We only carry the best products

Do you sell only caribbean Products?

No. Caribbean Market also carries African food products and products from Newfoundland.

Where are you located?

We are located at 804 12 St,in the city of New Westminister, British Columbia, Canada. click here for map/directions. Telephone number is 604-522-9480

How do I see  the products in the store?

Click on the "Shop" tab on the main page and then click on the product category for a list of all products within that category

How do I find a product if I don't know the category?

You can use the search feature located on the right hand side of the page. just enter a key word and all products with that word will be displayed. (e.g. - enter "jerk" and all products with the word jerk in title will be displayed.

What is the "shopping cart"?

Just like shooping at the grocery store you collect products for purchase in your shopping cart.  When you are ready to complete the purchase you "proceed to checkout" the items

Is my credit card information safe?

Yes. We do not store any credit card information on our site. Thats why we use PayPal which is used by millions of people worldwide.

what is PayPal?

PayPal is an online account that allows you to receive and send money electronically with your bank account and credit cards. You register your bank/checking/credit cards account details with PayPal. This enables PayPal to take money from your bank or card and then transfer that money to anyone that you might buy something from.

How do I purchase goods using PayPal?

It's simple. When you shop online, choose PayPal when paying for your items. You'll be asked to log into your PayPal account using your email address and password. Click to confirm your payment and then you're done.

How much does it cost?

It costs nothing to send/spend money using PayPal

How do I get a PayPal account?

Go to
click on the "sign up" button that you see on the homepage
choose Personal account
link you account details (bank/credit card info)
enter your email address and choose a password
Start shopping

Can I pay by Credit card?

Yes. Just follow the instructions when you wish to checkout. We use PayPal for processing so you may be asked to create a PayPal account. This is OPTIONAL. Just follow the 'continue' link or enter your credit card info once the options are displayed.

Why do I have to create an account with Caribbean Market?

To complete a purchase you must create an account with Caribbean Market. This is used to collect billing and shipping information. You only need to create an account the first time after which you can always login and edit/change the information on your account.  We DO NOT store any banking information on our site. (see our privacy policy). You will be asked to provide a username,password,email address, billing address info, shipping address info and optional phone number for us to contact you. A confirmation of purchase and any other important information concerning your order will be emailed to the email addres provided. If we have a phone number we will also call. You can also login and view details of all your previous orders. From time to time we send out special discount coupons to our regular shoppers.

How do I create an account?

On the "Home" page the login bar is located in the top left hand corner just below the logo. Just move the mouse over the icons and a tip will guide you on which button to click. The first box is for username then password (if you already have an account) then options to help you to retrieve your username,password. We CANNOT see or edit your password, this is the only place to retrieve it. The last icon is for New account registration.